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Corporate Profile

Shell Transource Ltd., in existence since 1990 is one of the leading customer care contact center solutions and services Providers. Around 4,000 professionals service our clients across diverse industries spanning aviation, finance, banking, insurance, logistics, telecom and taxation. The company offers an array of services covering basic to complex corporate functions from over 300 strategic locations across the country for both voice and non-voice processes.

Our clients, many of the largest players and well known brands in the country, have continued to partner with Shell for one reason; Shell understands and delivers their expectations. Knowing a team of professionals is standing by your side helps your business operate more efficiently. We’re here to show you that the difference is in the people and in the culture.

Its proven track record in every major industry segment is borne out by its well-represented roster: Fifteen of the country's leading banks and NBFCs. Of particular note are the facts that Shell Transource is IATA's sole processor of billing and settlement plan (BSP) for settlement between IATA accredited agents and airlines. It partners NSDL in ushering e-governance nationwide. It also accepts IT and TDS returns, through a network of over 300 centers, accounting for 40% of the market share.

The Shell Transource group, the end-to-end outsourcing solution provider, comprises: Shell Transource, Vital Link Outsourcing and CALIBEHR.

Our Vision

Our vision is to provide value-added high quality, cost saving services and solutions to our clients. Shell Transource group is to be India's most geographically spread fully integrated BPO enterprise with a whole range of voice and nonvoice offerings. It will achieve this by having the largest footprint of delivery centers across the length and breadth of India.

Our Values

The five core values of "I-RACE" which is Integrity, Respect for people, Accountability and responsibility, Customer focus and Excellence.

What makes Shell so different from others?

• A dedicated Customer account Manager.
• State of the art facilities with fully redundant technology backbone.
• Catering to various Industry Verticals.
• Experienced Board of Directors (people who have set up global organization or have managed organization of global standards)
• Implementing self-service and automations
• Strategies to further improve performance and reduce costs.
• A separate wing to handle International Business and Software Development.

Industries

At Shelltransource, we are focused to understand the business and deliver market-specific services and Solutions to help in achieving the competitive edge to grow any business.

We enable technology to improve processes to reduce costs and enhance quality. Our Business Intelligence platform consistently provides actionable insights into customer behavior to acquire Manage and retain customer relationships.

Our domain specialists help move your business forward.